Ezpawn

Back on Xmas Eve 2024, I took in my Echo SRM3100, a 700 dollar brush cutter/weed wacker when brand new. Fast forward 6 months, I was finally able to get my item out, paid them the money, and continued standing there for about 20 minutes, at which point I told them I could come back tomorrow or whatever once you guys find it.

The woman made sure they had my current phone number, and I got my receipt and left. Three days later, I still had not received a phone call, so I called them, and the guy that answered the phone immediately knew who I was. He said they weren't able to find it, but they have a much newer model that's being put for sale in a week and a half, but it's a curved shaft model, which immediately tells me it's a residential model. So I asked him if there's anything else we can do besides that, and he basically made me feel like this whole thing was my fault and told me that's all we have.

I told him I really wanted something that's more comparable, as the Echo GT225 they're offering is 200 dollars brand new, which is pathetic. It's good maybe for trimming grass, but grass only. My model was considered a brush cutter with a 1.8hp 32cc motor on it; the one they're offering has 21 or 22cc, not even 1hp. The bigger motor makes taking down anything so easy compared to a motor that's 33 percent smaller; it makes a lot of difference.

I asked if I could just get my other items out and a Milwaukee 18V charger, to which I was shut down, even though all total they would be out about 130 bucks max. I would one-star them, but usually, they're pretty good to me after a long battle of getting through the Terri or management for a number of years, but apparently, it isn't any different, just a little more covert maybe.

Shop anywhere else but ezpawns Employees don't follow ezpawns own rules not to give ANYONE ELSE THEIR PROPERTY giving excuses why they can't pay more but if you sell them something for 20 dollars and they say they can only get 40 out of it but you see the exact items for 80 flat out bs a employee even told me the district manager had no problem with the employees not following corporate rules and regulations and when I tried taking back a camera I had bought arlt 1130 the day before the *** employees refused to take it back saying it was BEARLY OVER 24 HOURS and they sold me the camera without expecting that was supposed to be with it and didn't even make an attempt to make right their wrongs NEVER HAD THAT PROBLEM BEFORE THE NEXT DAY HAS ALWAYS BEEN OK even the district manager said they should have NEVER had a problem with it simply because they didn't like getting in trouble with corporate for breaking their own rules. HIGHLY RECOMMEND DOING BUSINESS WITH ANY OTHER PAWN SHOP ABSOLUTELY DISRESPECTFUL DO NOT GO TO THE BELLVIEW AND BROADWAY IN ENGLEWOOD LOCATION.

Because of everything the district manager is putting every employee back into training. But that's not their problem there completely incompetent one employee will say one price another will say something completely different and they rip everyone off. And the employees rather than admitting any wrong doing and trying to make it right they threw their district manager under the bus stating he told them to act like that. If that's how ezpawn teaches their employees to act the screwed up company NEEDS TO GET PUT OUT OF BUSINESS OR GET RID OF ALL THE *** EMPLOYEES AND GET PEOPLE IN THERE THAT CAN STAY ON THE SAME PAGE AND NOT TREAT COSTUMERS LIKE CRAP AND ACT EVEN TELL THE COSTUMER IT'S THEIR FAULT EVEN THE DISTRICT MANAGER AND THE EMPLOYEE I TALKED TO TO REPORT THIS CRAP COULDN'T BELIEVE OR UNDERSTAND WHY EMPLOYEES THAT HAVE BEEN WITH THE COMPANY FOR YEARS WOULD ACT LIKE THAT.

FLAT OUT PILE OF CRAP CORPORATION EMPLOYEES MANAGEMENT AND EACH AND EVERY STORE DOES EXACTLY THE SAME THINGS. 5 YEARS AGO THIS CRAP WOULDN'T HAVE HAPPENED THEY HAD GOOD MANAGEMENT AND EMPLOYEES NOT ANYMORE I'LL NEVER DO BUSINESS WITH THEM AGAIN.

It so have appeared several times Ive selected merchandise that has a sales price. When chose to purchase I was told it wasnt the correct price ?

Also when pawning an item , they lower the quality of the diamonds,etc then resale it for a higher amount and increase the value of weight as well as diamonds.

I am totally offended and have a significant feeling of dishonesty and betrayal of integrity. Rule of thumb if merchandise has a price tag attached with signage it should be honored at that price I have purchased thousands of dollars worth of merchandise with your company and quite honest I feel scammed , betrayed and prices gouged.

I feel that the district corporate manager when you call for EZ pawn about district manager can't recall her name but she is rude she does that solve any problems or be reasonable about lost items and employees that lie I spent a lot of money with EZ pawn I lost three pairs of retro Jordans while paying for items to be held but my items were sold and when I was trying to pay to get them out months before and was told they did not have my items in the system and the district manager told me the same and would not do anything bar compensation thing which is not true then they finally found them in the system store manager was no help he lied does and plays clueless about situation did not come through on promise call back about lost prevention but they are very rude at that location and they will put different which I didn't a lot of money in three pairs of brand new shoes

Hold on, this goes deep, but I'll start here because I'm pissed too.

For 6 or 7 years, I've perused the local EZ Pawn, looking for deals as you do. For the last 3 years,I've spent a couple of thousand dollars, visiting almost daily and striking up what I thought was a comfortable relationship with the crew,in particular the 3 mainstays in the revolving door of employees.

In August, I became the victim of identity theft and blackmail and whole litany of crimes I'm going to expose, by my thief and companies,maybe individuals that have played a part of this still ongoing idiocy.

I actually had to pawn my guitars to pay bills,and they're still there, at 240 percent return rate.

The first time I had to pawn something, everything changed. I became the guy pawning his things intantly,instead of the loyal customer and,I thought, friend.

My last excursion brought me face to fret with my daughters guitar, which I gave her for Christmas 2 years earlier. I informed the crew that it was hers and it was a meme,their reaction.

"Really? Anyway..."

I was not amused. I called my daughter to inform the local flatfoots( flatfeet?)and they basically told her tough luck.

So, I called EZHeadquarters. No one cared. I called them out on Twitter. No response.

A Twitter friend and YouTube personality sent me the money to buy it back, at full price mind you, on PayPal ( more on them in a few)

That was completely cool and I could not get PayPal to work. I was furious.The whole time, I was being looked at like a slug on a burger,having to pay for that guitar twice,unable to get a receipt for a police report( my daughters ex girlfriends mom pawned it in her drug induced flight from the law.) them knowing full well the BC Rich *** is indistinguishable and I'm well known there.

I felt betrayed and humiliated, ripped off and pissed at having feelings at all. Out 200 bucks I could have used for bills, that are dwindling because of the identity theft, and treated like garbage.

I've got 8 guitars,an Amp and various tools gathering dust because I looked online for insurance for surgery on my hands. They burn constantly from advanced carpal tunnel and work is pain.

I don't know how I'll get them out,as a 750 dollar loan is now 1300 to pay back.

I'm still being blackmailed and harassed in my case, and my resources are exhausted and I don't have my guitars to while away the depressing time.

I've had no assistance. If my FBI review is still around, look at it. There'll be more tonight.

Too many, honestly.